Payments are broken up into 3 parts. A 50% deposit is required to start the build process. The next payment of 25% is due upon completion of the build process, before the finish work is done. The third and final payment of 25% is due upon final completion of the instrument.
We accept all major forms of payment for custom guitar builds including - Cash, Check, Credit Cards and Paypal. CT residents are required pay 6.35% sales tax.
Most standard builds have a turnaround of 6-8 months. Completely custom one-off guitars or builds that are intricate in nature can take much longer. There are several factors that effect instrument build times. Please don't hesitate to ask about the current approximate build time for your custom guitar.
The price of the instrument includes ground shipping via Fed Ex or USPS in the Continental US only. 2 day, Overnight or International shipping is charged actual pricing.
Every DGN Custom Guitar carries a full satisfaction guarantee. Part of the planning and build process here at DGN is getting a very specific rundown of what you want in your custom guitar so its perfect from the start. If for some reason you are not completely happy with your custom handmade guitar, we will make it right. Whether its a hardware change, a pickup or electronics change, or the color isn't quite right, we will always work with you to correct anything that isn't up to your expectations. We work very hard to maintain our 100% satisfaction rate.
If for any reason the build proccess is cancelled by the customer before completion of the instrument, there will be a cancellation fee of 25% of the total cost of the instrument. Because of the highly custom nature of any given order, it may be difficult to resell a canceled order. The refund of your deposit minus the 25% cancellation fee will be issued within 90 days of the date of cancellation.
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If you have any other questions please don't hesitate to contact us.